Case management

Helping survivors of family and sexual violence to get the help they need.


Femili PNG provides case management services to assist survivors of family and sexual violence to get the help they need.

Our case management centres, also known as CMCs, offer free case management services for survivors. These services vary from person to person, and we support and empower survivors to get the care that they need.

We can help women, men or children who are survivors of intimate partner violence, sexual violence, child abuse or sorcery accusation-related violence. These are our target population.

If you, or someone you know, would like to access Femili PNG’s case management services, please contact us, or learn more about the help we can offer.

How it works

Every survivor who walks through our doors is assigned a caseworker. The caseworker works with the survivor on a one-on-one basis by first ensuring their safety and identifying their immediate needs. If a survivor is at risk and needs safe accommodation, the caseworker liaises with safe houses to provide temporary shelter.

The caseworker informs the survivor of the available services and works on their case according to the survivor’s plan and expected outcome. To achieve the best outcome for the survivor, the caseworker advocates and works in close collaboration with service providers.

Femili PNG has In-house lawyers providing advice to caseworkers and survivors who become Femili PNG clients. If the survivor needs a protection order, the caseworker can help them through the process. The caseworker also assists the survivor with other interventions, such as helping them prepare statements to file a police report, or provide any assistance that the survivor may need.

Our CMCs works in close collaboration with government service providers and partners from the law and justice sector, law enforcement, social welfare, health, safe houses, and other relevant agencies to ensure that survivors get the safety and justice that they deserve.

The support we can offer

Our services vary from person to person, with an aim to provide survivors the care that they need. This can include:

  • Referrals: if a client needs medical attention, they will be referred to a local medical provider. If they need access to safe accommodation, a caseworker can help to arrange this. If they need legal advice, or to seek a protection order from the police, they will be supported through the process.
  • Case conferences: each CMC can bring together a range of stakeholders to hold a case conference to ensure the best outcomes for clients with challenging or complex cases.
  • Relocation: if a client would like to leave a situation of violence, relocation or family reunification is the best option.
  • Advocacy for clients: if a client has not been able to achieve the outcome that they were hoping for, caseworkers can advocate on their behalf.
  • Emergency support: when in safe accommodation, clients and their children often have no means of subsistence. Many leave their homes to seek help with just the clothes on their backs. We help clients with their food and other basic needs while they are accommodated in safe houses.
  • Transport: we provide clients with secure transport to help them move from the safe house, to the police, to court or to seek medical care.
  • Statements: we help clients make statements to obtain family protection orders.

Get case management support

If you or someone you know is experiencing family or sexual violence and could benefit from Femili PNG’s services, please contact us.

LaePort MoresbyGoroka
7091 4027 or 472 89047916 9063 or 325 10187217 9445

Learn more about the assistance we provide to survivors of family and sexual violence here.

We offer case management services for free and are reliant on donations and funding to operate. If you are able, please consider supporting Femili PNG.

Beyond case management

While case management is the focus of our work, we are also dedicated to improving the services and facilities available for survivors by working closely with local stakeholders and partners such as the police, courts, safe houses, Family Support Centres, welfare and others to improve coordination and boost their capacity to deliver services.

Some of the ways we have contributed include providing funding for a local safe house to improve its security fencing and facilities, and supporting a local policewoman to attend driving lessons so that she can move around more easily to issue interim protection orders for domestic violence cases.

We also work in partnership with organisations such as the Family and Sexual Violence Action Committee (FSVAC) to advocate for better services and support for survivors nationally.